Frequently Asked Questions
HOW DO I REGISTER FOR A FREE TRIAL MEMBERSHIP?We make it easy for you to explore EdLights by providing free, no-obligation trial memberships to our online Prospector product. Email us at email@example.com to start your trial membership today!
HOW CAN I GIVE FEEDBACK?We love feedback! You can email firstname.lastname@example.org and we’ll get in touch with you. If you are already logged into EdLights, you could also click on the “Support” option at the top right hand corner to send us your feedback.
HOW CAN I INCREASE MY QUOTA OF CONTACTS?Annual licenses come with a quota of 365 free contacts. At point of purchase you can also select to increase your contact limit with the purchase of additional contacts (you would see this reflected in your contacts limit). To increase your quota at any time during your EdLights Prospector subscription, you can buy an additional bundle of contacts from http://buyedlights.k12-data.com/buy. This will increase (not replace) your contact limit. That means if you purchase an additional bundle of 1,000 contacts for Prospector your existing quota would increase from 365 to 1365. When you renew your annual license for another year, you get another 365 contacts in addition to your existing quota (730 total).
HOW OFTEN IS EDLIGHTS’ INFORMATION UPDATED?We gather our information from a number of sources and update data anywhere from annually (e.g. school graduation rate) to monthly or weekly (new grant data, for example). We are actively bringing in new information on a rolling basis to expand our depth and breadth of education data available to our customers. Contacts are currently being added to the database at a rate of approximately three thousand per week, as we aim to have as close to complete coverage as possible. In addition, we conduct our contacts provider, K12-Data conducts a complete refresh of existing contacts bi-annually to account for attrition and changes at the start of the school year and winter semester.
View the EdLights Service Level Agreement for Subscribers
View the EdLights User Agreement
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